Privacy Policy

This Privacy Policy explains how Ace Air Inc ("Ace Air Inc," "we," "us") collects, uses and protects information when you visit aceair239.com, request air conditioning and HVAC service, or communicate with us. We provide residential AC installation, system sizing, dehumidification, repair and maintenance in Fort Myers, Cape Coral, Naples, Marco Island, Bonita Springs, Lehigh Acres and the surrounding Southwest Florida area.

Information we collect

• Your name, email address and mobile phone number.
• Your service address and ZIP code, so our technician can plan the visit.
• Messages you send us, and the service plan or appointment time you choose.
• Your text message consent choices, with the date, time, page and wording you agreed to.
• Basic technical data such as browser type, IP address and pages visited, collected through cookies and the Meta Pixel to measure our advertising.

How we use your information

• To respond to your questions and provide quotes.
• To schedule, confirm, remind you about and complete service appointments.
• To send service updates and follow up on quotes.
• To send promotional offers, only if you separately opted in to promotional messages.
• To improve our website and service.

We do not sell your personal information.

How we store and protect your information

Your information is stored in our customer management system (GoHighLevel), which uses encrypted connections and access controls. Only Ace Air Inc staff who need it to serve you can access it. We keep your information while you are a customer or prospect, and as long as the law requires. We use service providers, such as our customer management and messaging platforms, only to run our business. They may not use your information for their own purposes.

SMS / text messaging

If you opt in on our website, Ace Air Inc may send you text messages at the mobile number you provided. Appointment and service messages and promotional messages are separate, optional choices. Consent is never a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How consent is recorded: when you check an SMS consent box on our contact form and submit it, we record your mobile number, which box(es) you checked, the exact consent wording shown, the date and time, the page address, and your IP address and browser.

How to opt out: reply STOP to any message to stop all texts. You will get one final message confirming you are unsubscribed. Reply HELP for help, or contact us at (239) 238-7717 or Bill.aceair@gmail.com. You can also ask us to remove your number by phone or email. Message frequency varies. Message and data rates may apply. See our Terms and Conditions for the full SMS terms.

Your choices

You can ask us to access, correct or delete your personal information at any time by contacting us below.

Children

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy. The "last updated" date above shows when it last changed.

Contact us

Ace Air Inc
9609 Gladiolus Blossom CT., Fort Myers, FL 33908
Phone: (239) 238-7717
Email: Bill.aceair@gmail.com
Website: aceair239.com